Jewellery Care

What is the best way to care for my jewelry?

All our products that have a base of stainless steel can be worn in water with no risk of tarnishing, it may slightly speed up the rate that the gold fades so if you wish to maintain the jewellery for as long as possible we recommend removing when showering. All other products that don’t have a base of stainless steel may tarnish over time, however our gold plating lasts for over a year. Neck on the line is not responsible for the maintenance of your jewelry.

How should I clean my jewelry?

Please use a solution of warm water and detergent-free soap with a soft bristle brush.

Do I have a jewelry allergy?

Some people have allergic reactions to some plating. The most common is nickel-plating- possibly up to 10% of people react to nickel. Unfortunately nickel is used to color gold, as an alloy, and sometimes in the electroplating process. If allergy is a problem, most jewelry makers like to use surgical steel, sterling silver, vermeil, or gold-filled items. The plating on plain electroplated items is usually too thin.

My jewelry is turning color, what do I do?

If your items turn immediately, it can be caused by a metal-to-skin oil reaction. Each persons oils can make each metal react differently. We are not responsible for your skins reaction to metal or vise versa. Feel free to use a mild jewelry cleaner on 14K Gold, & Gold Filled jewelry. Stainless Steel & Gold Plated jewelry will turn naturally over time, but there's no way to reverse this. The beauty of our stainless steel jewelry is that it's thick Gold Plated & when it turns, it fades to a lovely ombre of Gold & Silver.

My Jewelry is turning my skin green, what do I do?

Everyone's skin type is different. Some people have strong reactions to bronze, nickel & gold plating. If you are susceptible to this, please avoid buying non-solid gold or sterling silver jewelry. We do not offer refunds or returns for this reason. We apologize in advance.

What is your jewelry made of?

Each product is made up of it's own individual metals. Please check the items product page for material details.

What is Stainless Steel?

Stainless steel Jewelry - A steel alloy with a minimum of 10.5% chromium content by mass and a maximum of 1.2% carbon by mass. Stainless steels are most notable for their corrosion resistance aka rust-free.

What is Gold Filled?

Gold-filled Jewelry - Also called rolled-gold. These jewelry items are not actually filled with gold. They are made of a base metal (usually brass or copper) covered by sheets of gold in a mechanical bonding process. Effectively a thick coat of gold: the gold content is 5% or 1/20 of the total weight. Use gold-filled items for your top-of-the-line jewelry. Usually made with 14k gold, it is hard wearing. With reasonable care it will not peel or flake, and should last as long as solid 14k gold jewelry. It is safe for most people with sensitive skin.

What is Gold Plated?

Gold-plated Jewelry - A base metal such as steel or brass is dipped into a bath of electroplating solution, with a lump of solid gold. When an electric current is applied, a thin layer of gold is deposited on the metal. Since the plating is quite thin, the plate (and hence the color) on findings can wear off.

What is Sterling Silver?

Sterling Silver Jewelry - Sterling Silver is a mixture of pure silver and some other metal, usually copper. The resulting alloy gives the silver strength. The standard is at least 92.5% silver. Hence the .925 stamp you see on some sterling silver items.

Why do you use Stainless Steel?

We love stainless steel because it doesn't harm the person making or wearing it & it's corrosion resistant.

What makes your products eco-friendly?

We use Stainless Steel because it doesn't harm the person making or wearing it & it's corrosion resistant. Tested & considering it to be eco-friendly by US standards.

My product came broken, what do I do?

If your item is broken upon delivery, please contact us imediatley for a replacement. We will send you a return shipping label & send you out a new one ASAP.

How often do you restock products?

We usually produce in small quantites. If the item is out of stock, if we are restocking it will usually be available a month after.

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