Jewellery Care

What is the best way to care for my jewelry?

For all jewelry other than Solid Gold Fine jewelry: Please remove your jewelry while exercising, showering and swimming. Avoid contact with perfumes, lotions or hair products. Even natural ones. Do not use harsh chemicals, bleach, oil, jewelry cleaners, or polishing cloths, this can affect the finishing. Neck on the line is not responsible for the maintenance of your jewelry.

Can I shower with my jewelry?

For best care, do not shower with your items. Keep them in a cool dry place.

How should I clean my jewelry?

Please use a solution of warm water and detergent-free soap with a soft bristle brush.

Do I have a jewelry allergy?

Some people have allergic reactions to some plating. The most common is nickel-plating- possibly up to 10% of people react to nickel. Unfortunately nickel is used to color gold, as an alloy, and sometimes in the electroplating process. If allergy is a problem, most jewelry makers like to use surgical steel, sterling silver, vermeil, or gold-filled items. The plating on plain electroplated items is usually too thin.

My Jewelry is rusting, what do I do?

For best care, do not shower with your items. If your items do turn immediately, it can be cause by a metal-to-skin oil reaction. Each persons oils make metal react differently, in this case, it's not our responsibility to rerun or exchange your item. We apologize in advance.

My jewelry came scratched & looks worn.

Please read the description of each item before purchasing, some items have a 'vintage treatment' on them allowing for unique scratches, coloring & defects.

My jewelry is turning color, what do I do?

If your items turn immediately, it can be caused by a metal-to-skin oil reaction. Each persons oils can make each metal react differently. We are not responsible for your skins reaction to metal or vise versa. Feel free to use a mild jewelry cleaner on 14K Gold, & Gold Filled jewelry. Stainless Steel & Gold Plated jewelry will turn naturally over time, but there's no way to reverse this. The beauty of our stainless steel jewelry is that it's thick Gold Plated & when it turns, it fades to a lovely ombre of Gold & Silver.

My Jewelry is turning my skin green, what do I do?

Everyone's skin type is different. Some people have strong reactions to bronze, nickel & gold plating. If you are susceptible to this, please avoid buying non-solid gold or sterling silver jewelry. We do not offer refunds or returns for this reason. We apologize in advance.

What is your jewelry made of?

Each product is made up of it's own individual metals. Please check the items product page for material details.

What is Stainless Steel?

Stainless steel Jewelry - A steel alloy with a minimum of 10.5% chromium content by mass and a maximum of 1.2% carbon by mass. Stainless steels are most notable for their corrosion resistance aka rust-free.

What is Gold Filled?

Gold-filled Jewelry - Also called rolled-gold. These jewelry items are not actually filled with gold. They are made of a base metal (usually brass or copper) covered by sheets of gold in a mechanical bonding process. Effectively a thick coat of gold: the gold content is 5% or 1/20 of the total weight. Use gold-filled items for your top-of-the-line jewelry. Usually made with 14k gold, it is hard wearing. With reasonable care it will not peel or flake, and should last as long as solid 14k gold jewelry. It is safe for most people with sensitive skin.

What is Gold Plated?

Gold-plated Jewelry - A base metal such as steel or brass is dipped into a bath of electroplating solution, with a lump of solid gold. When an electric current is applied, a thin layer of gold is deposited on the metal. Since the plating is quite thin, the plate (and hence the color) on findings can wear off.

What is Sterling Silver?

Sterling Silver Jewelry - Sterling Silver is a mixture of pure silver and some other metal, usually copper. The resulting alloy gives the silver strength. The standard is at least 92.5% silver. Hence the .925 stamp you see on some sterling silver items.

What is 14K?

14K Gold Jewelry - 14K is the hardest & most durable of the Karat Golds. It's also the most popular composed of 58.3% gold and 41.7% of other metals..

What is the difference between 14K & 18K Gold?

14k gold is composed of 58.3% gold and 41.7% of other metals. 18k gold is composed of 75% gold, which is alloyed with other metals to make it strong enough for everyday wear.

What is the difference between Gold Filled & Gold Plated?

Gold filled material is the closest thing to gold. It is mixed. Gold filled items will fade and become darker over time but not turn to reveal a different metal underneath. Gold plated is a coat of gold over a lesser metal such as brass, copper or nickel. It is subject to color loss, quicker and easier than gold filled.

Is your jewellery pure gold?

Pure gold is too soft for everyday wear, so it is alloyed with a mixture of metals like silver, copper, nickel, and zinc to give it strength and durability. Karatage, denoted by a number followed by "k" indicates purity, or how much of the metal in a piece of jewelry is gold. Karatage is expressed in 24ths, making 24k gold, 100% gold.

Why do you use Stainless Steel?

We love stainless steel because it doesn't harm the person making or wearing it & it's corrosion resistant.

What makes your products eco-friendly?

We use Stainless Steel because it doesn't harm the person making or wearing it & it's corrosion resistant. Tested & considering it to be eco-friendly by US standards.

My product came broken, what do I do?

If your item is broken upon delivery, please contact us imediatley for a replacement. We will send you a return shipping label & send you out a new one ASAP.

How often do you restock products?

We usually produce in small quantites. If the item is out of stock, if we are restocking it will usually be available a month after.

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