Shipping & Returns
How much does it cost to ship my order?
- UK shipping costs £2.99 or free over £50 with Royal Mail
- Next day delivery £6.99 or free over £100
- You must order before 2pm GMT. Orders placed on Friday before 2pm will get their orders on Monday
- SATURDAY DELIVERIES If you order on Friday and want Saturday delivery you MUST select the Saturday delivery option! Orders shipped with Royal Mail special delivery.
- We recommend making sure your at the delivery location so that your parcel can be securely delivered
- Orders placed over the weekend are shipped Monday with next day delivery.
- International shipping is £6.99 / £7.99 for full trackable shipping
- Free tracked international shipping on orders over £100
Now the UK has left the EU, all orders from within the EU are subject to pay VAT on their order, we don’t collect VAT upon payment so it may be collected upon delivery, the courier may reach out to you to make The VAT/Customs payment once the package has entered the country. We do not cover the cost of customs fees.
How will my parcel be packaged?
Orders over £60 are packaged in our luxury gift boxes, these can be added to your order for an additional £5
Orders under £60 are packaged in our luxury branded pouches
Unfortunately we cannot cancel your order once placed, you can return the order for a refund once it arrives
- Average delivery time for domestic orders is 1-2 business days once shipped.
- Average delivery time for European orders is 4-7 business days from day of shipment via Royal Mail only
- Average delivery time for other International orders is 6-12 business days from day of shipment via Royal Mail only
Returns & Exchanges
We offer refunds within 14 days of receiving your order on all unworn items excluding lucky dip boxes and sale items. Please contact us if you want a refund / exchange
sale items can be returned for store credit only, lucky dips are non-refundable and non-exchangeable
We do not cover the cost of returns unless the product is faulty
Please note that earrings cannot be returned if tried on due to hygiene reasons
Neck On The Line is VAT Registered: 339683360