Shipping & Returns

Shipping  


We are still despatching orders. However please note that due to the COVID19 pandemic we are experiencing staff shortages, this coupled with Royal Mail delays means you may find we take slightly longer to respond to your queries and deliveries are slightly delayed.

We sincerely appreciate your ongoing patience at this time, stay safe ❤️

 

How much does it cost to ship my order?
UK shipping costs £1.99
Free shipping will automatically be added when you spend £40 or more
International shipping is calculated at the checkout 
Free international shipping will automatically be added when you spend £50 or more
 
We offer real time shipping rates depending on your address. At the checkout, your shipping cost will be calculated.
Royal Mail is our domestic carrier who passes it onto other carriers for international orders.

 

I didn't receive my order conformation or tracking number, where can I find it?
Please send us an email with your Name, Email & Order # and via our Contact Page.

 

How can I track my order?
UK orders will only be tracked when you spend £50 or more
International orders will only be tracked when you spend £70 or more, alternatively international customers can spend £4 more for tracked shipping if spending under £70
A tracking number will be provided when your order has been shipped. Please be patient, as tracking information can take a few days to update. To track the progress of your order, please visit Royal Mail.

 

Will I have to pay any duties on top of my International order?

No you will not.

Please send us an email with any questions regarding International shipping charges you're unsure about. We apologise for any inconveniences.

  

My item is lost in the mail, what do I do?
We are not responsible for items that are lost or damaged during shipping. You are also responsible for your order if you enter the wrong shipping address.  Please email us immediately if you enter information incorrectly, we will update your order if it has not been shipped yet. 

 

Do you ship to my country?
Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.

 

When will my order arrive?
Your order is packed and shipped within 1-3 days of your purchase. Please advise this when choosing 1-Day Shipping option.
  • Average delivery time for domestic orders is 1-4 business days.
  • Average delivery time for European orders is 5-10 business days via Royal Mail only
  • Average delivery time for other International orders is 6-12 business days via Royal Mail only
After your order is shipped from our warehouse, it is out of our hands. We are not responsible for lost packages, missed deliveries or undeliverable addresses.
We ship Monday - Friday, with the exception of UK holidays.

 

  

Returns & Exchanges

We offer refunds within 7 days of receiving order on all unworn items excluding sales & sale items. Please contact us if you want a refund / exchange

 

Neck On The Line is VAT Registered: 339683360

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